Shipping Policy

1. Order Processing Time

All orders are processed within [1–3 business days] after receiving your order confirmation email.
Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

2. Shipping Time

Estimated delivery time depends on your location:

• UAE: [2–5 business days]
• GCC Countries: [5–10 business days]
• International: [7–15 business days]

Please note: Delivery times are estimates and may vary due to external factors.

3. Shipping Charges

• Free shipping on orders above [AED 100___]
• Standard shipping fee: [AED 0___]

Shipping charges will be calculated and displayed at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can track your order using the link provided.

5. Delays & Issues

Delays may occur due to:

• Customs clearance
• Weather conditions
• Courier issues

We are not responsible for delays caused by these external factors, but we will assist you in tracking your order.

6. Incorrect Address

Please ensure your shipping address is correct.
We are not responsible for orders shipped to incorrect addresses provided by customers.

7. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within [3 days] of delivery at:
📧 momartcasa@gmail.com

We will investigate and provide a solution.

8. Contact Us

If you have any questions about your order, please contact us:

📧 Email: momartcasa@gmail.com